When will I receive my order?

Please allow up to 10 working days for delivery. All items are subject to a processing period before they are dispatched. Due to popularity, processing orders can take up to 5-10 working days as some items in the store are handmade. So this can cause a little delay in shipping your order.

You will get an email when your order has been shipped. Please allow up to 10 working days for items to arrive following receipt of your order shipment notification.


Where are my items coming from?

All items are shipped via Royal Mail from our office in Padstow, Cornwall, UK.


Returns Policy

In the unlikely event of needing to return your items please email yap@slickersdoghouse.co.uk.

To be eligble for a return, your item must be unused and in the same condition that you received it, as well as being in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and treats cannot be returned. Shampoos, colognes, b-balm and other hygiene products are subject to return restrictions. Products returned my be unused/unopened, in their original condition and have all tags and labels intact.

You can read our full returns policy here

If you have any further questions please email: yap@slickersdoghouse.co.uk