FAQ's

WHEN WILL I RECEIVE MY ORDER?

Please allow up to 10 working days for delivery. All items are subject to a processing period before they are dispatched. Due to popularity, processing orders can take up to 5-10 working days as some items in the store are handmade. So this can cause a little delay in shipping your order.

You will get an email when your order has been shipped. Please allow up to 10 working days for items to arrive from this email. 



WHERE ARE MY ITEMS COMING FROM?
All items are shipped via Royal Mail from our office in Padstow, Cornwall, UK

 RETURN POLICY:

In the unlikely event of needing to return your items please email admin@slickersdoghouse.co.uk.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food and treats cannot be returned. Shampoos, colognes, b-balm, and other hygiene products subject to return restrictions. Products returned must be unused/unopened, in original condition, and all tags and labels intact.


 

If you have any other questions, please email: admin@slickersdoghouse.co.uk