Neo Mongrel Lead

Delivery charges

We aim to dispatch all orders within 24 hours of your purchase, please allow unto 5 days for delivery.  For all preorders we do ask you to allow for up to 14 days for your delivery to arrive, on rare occasions we may need to contact you regarding your order.

UK mainland

Orders up to £49.99 are delivered for £4.99.

Orders from £50.00 to £99.99 are delivered for £6.99. Please note, a small number of larger items carry a fixed shipping charge of £10.00.

Orders over £100.00 are delivered for £9.99.

Jersey & Guernsey & non mainland UK

Orders between £0 - £49.99 are delivered within 21 working days, delivery charge is £10.00, however there are a select few individual items with a fixed shipping charge of £70.00 due to their size.

Orders between £50.00 - £99.99 are delivered within 21 working days, delivery charge is £30.00

Orders over £100.00 are delivered within 21 working days, delivery charge is £70.00

European Continent

Orders between £0 - £99.99 are delivered within 21 working days, delivery charge is £19.99, however there are a select few individual items with a fixed shipping charge of £70.00 due to their size.

Orders between £100.00 - £199.99 are delivered within 21 working days, delivery charge is £70.00

Orders over £200.00 are delivered within 21 working days, delivery charge is £125.00

Rest of the world

Orders between £0 - £99.99 are delivered within 28 working days, delivery charge is £25.00, however there are a select few individual items with a fixed shipping charge of £70.00 due to their size.

Orders between £100.00 - £199.99 are delivered within 28 working days, delivery charge is £70.00

Orders over £200.00 are delivered within 28 working days, delivery charge is £125.00

Returns

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels attached.

Products returned must be unused/unopened, in original condition, and all tags and labels intact. To complete your return, we require a receipt or proof of purchase.  Please ensure when sending back a return you include a note of your name, order number or copy of instore receipt and whether you would like a refund or exchange.

Please return items to:

Slickers Doghouse, 5 North Quay, Padstow, Cornwall, PL28 8AF

Please do not send your purchase back to the manufacturer.

Several types of goods are exempt from being returned.

• Perishable goods such as food and treats cannot be returned.
• Shampoos, colognes, b-balm, and other hygiene products subject to return restrictions.
• Gift Cards
• Some health and personal care items

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, please be aware this is subject to the normal banking system and may take up to 4 working days.

There are certain situations where only partial refunds are granted including (if applicable):

• Any item not in its original condition is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at admin@slickersdoghouse.co.uk

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded unless approved.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@slickersdoghouse.co.uk

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should send us an email at admin@slickersdoghouse.co.uk

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

For any other questions, please email us at admin@slickersdoghouse.co.uk or alternatively fill out the contact form provided here.